What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

I’ve had a very positive experience at this office. As a first time hearing aid recipient, Wayne has been very patient and knowledgeable. Still adjusting to my hearing aids, so far so good.

Linda Sager, on Google

Wayne went above and beyond to help my mom with the replacement of her hearing aids. He waited patiently while we found the office and stayed almost an hour past closing time to help us. We so appreciate his attention and caring attitude. We highly recommend this practice and this...

Diane Jackson, on Google

My appointment today was a wonderful experience . From meeting Cheryl and Dr. Wayne Stephenson. Dr Stephenson was very thorough and explained everything to my husband and myself. We would highly recommend this hearing center. Thanks again

Kathy McFee, on Google

From the cheerful receptionist, Shirley, to the professional and caring, audiologist, Wayne, you'll find comfort in knowing they truly care about your experience and your hearing. Quite knowledgeable in his field, Wayne goes the extra mile with his patients and wants them to have the ability to hear what's going...

Cruise Lady (cruiselady), on Google

Plain and simple...my husband was tired of not being able to hear - I was tired of screaming and repeating my words. After receiving an invitation from the folks at “Hearing Centers of Southwest Florida” for a complimentary otoscopic exam and hearing consultation, we both agreed it was time to...

Sheila Hoover, on Google

Schedule Your Free Hearing Consultation

Schedule Now